When I was working in the Human Resources Department of a large organization several years ago, one of the tasks assigned to our department by the Management was to find a way to reduce the cost of the Call Center. My colleague and I were then delegated to conduct a survey among our competitors to find out what phone systems they used at their Call Center and how much their phone bills and phone systems maintenance cost. From the results of the survey conducted, we gathered that the companies that used the VoIP Call Center Phone Systems incurred lower phone bills and maintenance costs. Their downtime was also lower. One company that provided such phone systems to them is Xpander Communications. With a VoIP Call Center Phone System in place, these were the companies that outperformed their competitors in terms of customer care efficiency and profitability.
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