FollowAs someone who relies heavily on my blog for work, the past week has been nothing short of a nightmare. My main website went down, leaving me unable to view my blog in viewing mode. While I could still publish and edit articles, my UK client, unable to access my blog, couldn’t approve payment for the published articles. It felt like hitting a brick wall with every attempt to resolve the issue.
The first few days were filled with back-and-forth communication with the support staff of my hosting provider, Exabytes. Unfortunately, the issue persisted despite their efforts. After some pressing on my part, they scheduled a call from the data call centre staff to tackle the problem—exactly a week after the issue began. Their HQ is located in Penang.
During the call, I had a somewhat humorous moment when the helpdesk staff asked if I had “AnyDesk.” Assuming they meant my physical desk, I confidently replied, “Yes, my PC is on my desk.” It turns out they were referring to AnyDesk.com, a remote access software that enables users to control devices remotely. Feeling a mix of awe and apprehension, I granted them access to my desktop, ensuring there was nothing confidential on my screen. With AnyDesk.com, the support staff was able to view everything on my PC and control it, but with my consent.
Downloading the AnyDesk.com software onto your computer/laptop is very easy and takes less than a minute. Then, provide a set of numbers to the person on the other end and authorize this person to have access to your computer.
What followed was an intense troubleshooting session lasting over one hour. Despite their persistence, the issue initially remained unresolved, and my worry deepened. However, the Exabytes team didn’t give up. They continued exploring various solutions until they installed a plugin on my WordPress blog. Then, like magic, I could finally view my blog in viewing mode again.
The relief was immense. I can’t thank the Exabytes team enough for their dedication and expertise. Since engaging their services in 2007 (that’s 17 years ago), I’ve been paying close to RM1,000 annually for their hosting, and they have consistently proven their worth by resolving every issue I’ve encountered, although I sometimes have trouble understanding their English due to some grammatical issues with their staff. I think the majority of their support staff are not Malaysians.
While the past week was filled with frustration and anxiety, it ultimately ended on a positive note this afternoon. I’m grateful to the Exabytes team for their unwavering support and to my client for their patience.
To anyone reading this, if your website ever encounters issues, don’t hesitate to push for a resolution and work closely with your hosting provider. And if you hear “AnyDesk,” don’t assume they’re talking about your furniture! 😅
For now, I’m just happy to have my blog back online and accessible to my clients. Here’s hoping for smoother days ahead in the digital realm!
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